Help Technical Support

Free Technical Helpdesk Support

We provide technical support to our customers, free of charge.

Buying from us does not end after your product has been delivered. We do know you might need a bit of help while setting up your IP CCTV device at home or your business premises. Do not hesitate to give us a call and our technical team will be happy to give you the technical support you require and this is provided at no extra cost which means its absolutely free.

Remember when contacting our helpdesk have your order Identification number at hand. With this, we can assist you without delay. You will find the Identification number on the order confirmation or invoice that we have emailed to you.

Our other handy support tools: find your camera’s IP address and IP camera blog

To submit a help desk ticket call

Helpdesk telephone number: + 0161 5050562

Important helpdesk information

Please read our terms and conditions for our Free Technical Support service.

 By making use of our Free Technical Support service you automatically accept these
Terms and Conditions. If you do not wish to accept these Terms and Conditions, you
should not make use of our free service

 TMB is TMB Systems Group Limited, the owner and operator of this website

 Customer or Customers is you, the party that has purchased an item from TMB via
this website

 Our Free Technical Support service is freely provided to help our Customers
overcome any initial set up or installation problems they may have. The amount and
level of free technical support provided is at the discretion of TMB. TMB is under no
(legal) obligation to the Customer to provide this free service and may decline a
support request at its own discretion, at any time and without notice

 The support provided as part of this Free Technical Support service is by telephone,
e-mail and/or remote access (if allowed) only. It does not include on-site support.

 The Customer accepts that the setup, installation and/or use of a purchased item is
his or her own risk and responsibility. If the Customer makes use of TMB ‘s Free

Technical Support service then she or he does so under the condition that the use
by the Customer of the advice, recommendations or support provided by TMB is at
his or her own risk. TMB does not accept any responsibility for damages, of
whatever nature, that the Customer, or any other party, may claim is a result of the
advice, recommendations or support provided by TMB.